![]() Resolution: Check credentials and make sure the user is entering an app password instead of their normal password.Ĭause: The connection to the IMAP service timed out. Please check the username is correct, and that you are using an app-specific password. Resolution: Confirm with the email administrator what the correct server host and port is for IMAP and SMTP services.Įrror: UserRecoverableConfigError('Unable to connect to caldav server. Contact email administrator to confirm that this is the correct server host and port number for IMAP.Ĭause: Could not reach that server host URL. Resolution: Review your API call to authenticate the account and ensure all values are present.Įrror: ValidationError(LoginError(' Authentication failed.',),)Ĭause: IMAP service rejected credentials. Reach out to Nylas support if it continues.Įrror: LoginError('LOGIN Login error user suspended',)Įrror: Exception(u'Missing required arguments to hash imap account()',)Ĭause: Your API call is missing items in the payload. ![]() Please contact the email administrator for those values or to get that service running.Ĭause: The EWS service rejected the credentials.Įrror: Exchange server error, retry later.Ĭause: The Exchange server had a transitory error. If they are correct, the user will need to click on the Advanced Settings when authenticating and fill in the username and server host address. Please contact the email administrator for those values or to get that service running.Įrror: AutodiscoveryValidationError('HTTP: Unauthorized',)Ĭause: The Exchange Autodiscover service rejected the credentials. The user will need to click on the Advanced Settings when authenticating and fill in the username and server host address. Resolution: Nylas uses that service to learn the server host address and full username of the mailbox. (read timeout=10)",)Ĭause: The Exchange Autodiscover service did not respond. If the email administrator has disabled Exchange Web Services, then please contact Support so we can help arrange a solution.Įrror: AutodiscoveryError("HTTPSConnectionPool(host='', port=443): Read timed out. If they are, try running the Microsoft Connectivity Test ( ) for Exchange Web Services and send Nylas Support the results. Resolution: Confirm credentials are correct. Nylas IPs can be retrieved by the API endpoint documented here: Įrror: AuthError('No useable credentials',)Ĭause: Exchange Web Services rejected the credentials. Also check to see if they have an IP block list or white list. If it continues to fail, check with email administrator if there are systems in place to block failed authentication attempts and get Nylas's IPs off that list. Please try re-authenticating again without the contact scope.Įrror: ConnectionError(ProtocolError('Connection aborted.', error(104, 'Connection reset by peer')),)Ĭause: Our connection to the email server was unexpectedly terminated before we could authenticate. If the email administrator has disabled Exchange ActiveSync, then this account will not be able to use the Contact scope.Enable Mobile access via Azure portal > User > Select Account > Mail > Manage mail apps > Enable EAS (this is unticked when becoming admin and not enabled agin when removing the role).Remove administrator role - admin accounts can not access EAS.If they are, try running the Microsoft Connectivity Test ( ) for ActiveSync. Check the auth logs while on a call with a user right after they attempted to authenticate.Įrror: EAS is not enabled / Wrong username or passwordĬonnectivity test results: HTTP 403 forbidden response was receivedĬause: Incorrect credentials or ActiveSync is not enabled.We recommend either getting a timestamp of the authentication attempt. ![]() For privacy and security reasons, we don't log the email address or password used in the attempt, as such to find the right entry: On the Nylas dashboard, you can view the Auth logs to see any recent errors for your Nylas app.
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